Welcome to ToolPro Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About ToolPro
Who is ToolPro Sales Store?
ToolPro Sales Store is a professional-grade tool supplier specializing in reliable equipment for contractors, tradespeople, and serious DIY enthusiasts. We offer a curated selection of high-quality tools from clamping tools and pliers to power tools and woodworking equipment, all delivered with professional-grade service.
What makes ToolPro different from other tool retailers?
We combine professional-grade tools with professional-grade delivery service. Our Kansas City warehouse ensures fast processing, while our partnerships with leading carriers like DHL, FedEx, and EMS provide reliable shipping options to match your project timelines and budget.
Products
What types of tools do you sell?
Our product categories include:
- Clamping Tools and Pliers
- Fastening Tools
- Ladders, Stools and Scaffolding
- Manual Cutting Tools
- Manual Woodworking Tools
- Power Tools
- Screwdriving Tools
- Trowels, Scrapers and Surface Conditioning Tools
Are your tools suitable for professional use?
Absolutely! We specialize in professional-grade equipment designed to withstand job site demands. Whether you’re a contractor needing reliable daily-use tools or a serious DIYer investing in quality, our selection meets professional standards.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account creation allows you to track orders, save payment methods (securely), and view order history.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Once shipped, standard return policies apply.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, arriving 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide except to select regions in Asia and some remote areas. Our standard and free shipping options cover North America, Europe, and most international locations.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number with the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress. For assistance, email [email protected].
Why does delivery take so long?
We prioritize secure packaging and reliable carriers over speed to ensure your professional tools arrive undamaged. Our industrial-grade packaging adds minimal processing time but maximizes protection. For urgent needs, we recommend ordering well before your project start date.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging, and accompanied by proof of purchase. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing of the refund appearing in your account depends on your payment provider (typically 3-10 additional business days).
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. When you create an account, payment details are stored securely with our PCI-compliant payment processor—we never store full credit card numbers on our servers.
Why was my payment declined?
Common reasons include:
- Incorrect billing address
- Insufficient funds
- International transaction blocked by your bank
- Security checks by your card issuer
Contact Information
How can I contact ToolPro Sales Store?
For delivery questions, order tracking, or product inquiries:
- Email: [email protected]
- Physical Address: 831 Lake Forest Drive, Kansas City, US 66215
At ToolPro, we don’t just deliver tools—we deliver the capability to create, build, and repair with professional-grade equipment. Thank you for choosing us for your tool needs!