Privacy Policy

At ToolPro Sales Store (“we”, “us”, or “our”), operating at thetoolproshop.com, we are committed to protecting the privacy and security of our professional customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our global tool supply store.

1. Information We Collect

We collect information to provide better services to all our professional users:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely via tokenization), PayPal information
• Account Information: Username, password (hashed), purchase history, preferences

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, click patterns, referring website
• Cookies Data: Session cookies, preference cookies, security cookies (see Section 6)

2. How We Use Your Information

As a professional tools supplier, we use your information to:

• Process and fulfill your orders for tools and equipment
• Provide customer support and respond to inquiries
• Improve our website functionality and product offerings
• Send order confirmations, shipping notifications, and invoices
• Conduct security checks and prevent fraudulent transactions
• Analyze purchasing trends among professional contractors and tradespeople
• Send marketing communications (only with your consent)
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We maintain professional confidentiality with your information:

• Service Providers: We share data with payment processors (Visa, MasterCard, PayPal), shipping carriers, and IT service providers under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In case of merger, acquisition, or asset sale, customer information may be transferred.
• Aggregated Data: We may share anonymized, aggregated data about tool purchasing trends with manufacturers and partners.

We do not sell your personal information to third parties.

4. Data Storage and Security

We implement professional-grade security measures appropriate for a tools supplier:

• All payment transactions are encrypted using SSL/TLS technology (256-bit encryption)
• PCI-DSS compliant payment processing with tokenization
• Regular security audits of our systems
• Secure servers with restricted access
• Data retention only as long as necessary for business purposes

While we implement these measures, no internet transmission is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

5. Your Rights and Choices

As a valued professional customer, you have rights regarding your data:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at [email protected]. We may require verification of your identity before processing requests.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your professional shopping experience:

• Essential Cookies: Necessary for website functionality and secure checkout
• Performance Cookies: Help us understand how professionals use our site
• Functionality Cookies: Remember your preferences (e.g., currency, region)
• Advertising Cookies: Show relevant tool recommendations (if you consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our professional tools are not intended for children. We do not knowingly collect information from individuals under 16. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email.

10. Contact Us