At ToolPro Sales Store, we stand behind the quality of our professional tools and equipment. We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process for most items within 15 days of receipt.

Who Can Return Items?

This policy applies to our professional customers worldwide (excluding certain Asian and remote regions) who have purchased directly from our website at thetoolproshop.com.

Items That Cannot Be Returned

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Manual Cutting Tools with signs of use (blades, saws, etc.)
  • Power Tools that have been removed from their original packaging or show signs of use
  • Manual Woodworking Tools with any wear or tear
  • Any items purchased as “Final Sale” or clearance

Return Conditions

To be eligible for return or exchange:

  • Item must be unused, in original condition, and in its original packaging
  • All accessories, manuals, and parts must be included
  • Original proof of purchase (order number) must be provided
  • Return must be initiated within 15 days of delivery

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request – [Your Order Number]”.
  2. Provide Details: Include the following information in your email (see template below):
  3. Wait for Approval: Our team will review your request within 2 business days and send you a Return Merchandise Authorization (RMA) number if approved.
  4. Package Your Item: Securely pack the item in its original packaging with all accessories.
  5. Ship Your Return: Include the RMA number clearly on the package and ship to our warehouse address provided in your approval email.

Important: We recommend using a trackable shipping method and retaining your shipping receipt. ToolPro Sales Store is not responsible for lost return shipments.

Return Shipping Costs

  • Defective or Incorrect Items: We will cover return shipping costs.
  • Change of Mind: Customer is responsible for return shipping costs.

Refund Process

Once we receive and inspect your returned item:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges of the same value:

  1. Follow the same return process above
  2. Clearly state in your email that you want an exchange and specify the replacement item
  3. We will ship the replacement item once we receive your return

Return Request Email Template

Subject: Return Request – [Your Order Number]

Body:

Dear ToolPro Sales Store Team,

I would like to request a return/exchange for my recent order #[Order Number].

Item(s) to return: [Product Name, SKU if available]
Reason for return: [Please specify: defective, wrong item, change of mind, etc.]
Preferred resolution: [Refund, Exchange for (specify product)]

I confirm that the item(s) are unused, in original condition, and include all original packaging and accessories.

Please let me know the next steps and return shipping address.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We will arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request return of the damaged item for quality control purposes

Note:

For professional customers with high-volume purchases or contractor accounts, please contact our customer service team for customized return solutions that meet your business needs.

Contact Us

For any questions about our Returns & Exchanges policy:

Email: [email protected]
Mail: ToolPro Sales Store, 831 Lake Forest Drive, Kansas City, US 66215

Our customer service team is available Monday-Friday, 8:00 AM to 5:00 PM CST.