Term and Conditions

Welcome to ToolPro Sales Store! These Terms and Conditions govern your use of our website (thetoolproshop.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Target Audience

ToolPro Sales Store specializes in professional-grade tools and equipment for contractors, tradespeople, and serious DIY enthusiasts. Our website is designed for:

• Professional contractors and tradespeople
• Industrial and construction businesses
• Experienced DIY users requiring high-quality tools

By using our site, you confirm that you are at least 18 years old and purchasing tools for legitimate professional or personal use.

2. Product Information

2.1 Product Categories

We offer the following professional tool categories:

• Clamping Tools and Pliers
• Fastening Tools
• Ladders, Stools and Scaffolding
• Manual Cutting Tools
• Manual Woodworking Tools
• Power Tools
• Screwdriving Tools
• Trowels, Scrapers and Surface Conditioning Tools

2.2 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3. Order Process

3.1 Placing an Order

By placing an order through our website, you:

• Offer to purchase the selected products at the listed prices
• Confirm that all provided information is accurate
• Accept responsibility for any customs duties or taxes in your country

3.2 Order Confirmation

After placing an order, you will receive:

• An immediate email acknowledgment
• A follow-up confirmation email when your order ships (within 1-2 business days)

4. Payment Terms

4.1 Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing and Charges

All prices are listed in USD and exclude any applicable taxes or duties. You are responsible for:

• Any customs fees or import taxes in your country
• Providing accurate billing information
• Ensuring your payment method has sufficient funds

5. Shipping Policy

5.1 Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 USD via EMS (15-25 business days after shipment)

5.3 International Shipping

We ship worldwide except to certain Asian and remote regions. International customers are responsible for all customs duties, taxes, or fees imposed by their country.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receipt, provided:

• The item is unused and in original condition
• All original packaging and accessories are included
• Proof of purchase is provided

6.2 Non-Returnable Items

The following items cannot be returned if used or opened:

• Manual Cutting Tools with signs of use
• Power Tools removed from original packaging
• Manual Woodworking Tools with wear or tear
• Items marked “Final Sale” or clearance

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with subject “Return Request – [Your Order Number]”
2. Include product details and reason for return
3. Wait for approval and RMA number
4. Ship the item to our warehouse with the RMA number clearly marked

6.4 Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on thetoolproshop.com, including text, graphics, logos, and product designs, is the property of ToolPro Sales Store and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or copy our product designs

8. Liability Limitations

8.1 Product Use

ToolPro Sales Store is not liable for:

• Improper use of tools that results in injury or damage
• Failure to follow manufacturer instructions or safety guidelines
• Consequential damages from product use

8.2 Website Use

We are not responsible for:

• Temporary website unavailability
• Inaccuracies in product information (though we strive for accuracy)
• Losses resulting from unauthorized account access

9. User Responsibilities

As a ToolPro customer, you agree to:

• Use tools only for their intended purposes
• Follow all safety instructions and local regulations
• Provide accurate information when placing orders
• Pay all applicable fees and taxes
• Not resell our products as new if returned

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Information

For questions about these Terms and Conditions:

Email: [email protected]
Mail: ToolPro Sales Store, 831 Lake Forest Drive, Kansas City, US 66215
Hours: Monday-Friday, 8:00 AM to 5:00 PM CST